Cancellation instructions

Withdrawal
You have the right to cancel this contract within 1 month without giving any reason.

The cancellation period is 1 month from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

To exercise your right of withdrawal, you must contact us
Matthias Löchelt Mail Order
Am Hagen 26
59955 Winterberg
Telephone: +49 (0)2985-3689961
Fax: +49 (0)2985-3689962
eMail: versandhandel@loechelt.eu
by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

withdrawal form
You will receive the cancellation form by e-mail together with the shipping confirmation and a printout together with the delivery. Alternatively, you can also download the withdrawal form here as a PDF file: www.zoostore.de/widerrufsformular.pdf


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