General Terms And Conditions
(As of July 2018)
These general terms and conditions apply to all business relations between the company Matthias Löchelt Versandhandel and their customers in the respective version valid at the time of the conclusion of the contract.
2. Conclusion of contract
The presentation of the assortment in our online shop does not constitute an offer within the meaning of §§ 145ff BGB. It is non-binding. About the online shop, the customer is asked to submit an offer to conclude a purchase contract. By submitting the order by the customer, the contract is not yet concluded. The customer receives a confirmation of receipt of the order by e-mail (order confirmation). This order confirmation does not constitute acceptance of the offer, but is only intended to inform the customer that the order has been received by Matthias Löchelt Versandhandel. The contract with the company Matthias Löchelt Versandhandel comes about when the company Matthias Löchelt Versandhandel accepts the offer of the customer by the company Matthias Löchelt Versandhandel within five days the ordered product is shipped to the customer and the dispatch to the customer with a second E -Mail confirmed (shipping confirmation).
When paying in advance, the contract comes before the delivery with receipt of the order confirmation, since the contract justifies the claim to the payment. Here is also a period of maximum five days until the offer with issue of the order confirmation can be accepted.
A storage of the order text does not take place and can not be retrieved later. However, the order text can be printed out or saved before you send it.
The sale of the goods offered is only in customary household quantities and only to persons of legal age. The company Matthias Löchelt Versandhandel reserves the right to refuse incoming order requests for economic reasons - even without justification. The company Matthias Löchelt delivers mail-order business only to private individuals abroad. The contract is concluded exclusively in German. We save the contract text and send you the order data via email. The terms and conditions can be viewed at any time here.
3. Cancellation policy
You have the right to cancel this contract within 1 month without giving any reason.
The cancellation period is 1 month from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.
To exercise your right of withdrawal, you must contact us
Matthias Löchelt Versandhandel
Am Hagen 26
Telephone: +49 (0) 2985-3689961
Fax: +49 (0) 2985-3689962
by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached withdrawal form, which is not required.
In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the cancellation
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods.
You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.
You will receive the cancellation form by e-mail together with the shipping confirmation and a printout together with the delivery. Alternatively, you can also download the withdrawal form here as a PDF file: www.zoostore.de/widerrufsformular.pdf
4. Information on online dispute resolution:
EU Commission online dispute resolution platform: https://ec.europa.eu/consumers/odr
We are ready to participate in an out-of-court conciliation procedure before a consumer arbitration board. Responsible is the General Consumer Arbitration Center of the Center for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de.
5. Warranty and liability
For all goods from our shop there are statutory warranty rights.
If the delivered goods have obvious transport, material or manufacturing defects after examination by you or by the person authorized to receive them, please inform us immediately of such errors or in the event of transport damage to the employee of the delivery service who delivers the goods. The omission of this complaint, however, has no consequences for the assertion of your statutory rights.
6. Prices and shipping costs
The prices are valid at the time of the order. The period of validity of our limited offers you will find out where they are displayed in the shop. All prices include VAT.
For an order placed in our online shop, Matthias Löchelt delivers mail order within Germany from an order value of 19,00 € without shipping charges. Under an order value of € 19.00 we charge a shipping fee of € 4.49 per order, regardless of the number of packages or size and weight of the shipment.
If, for technical or logistical reasons, a shipment takes place in several stages, we will, of course, charge the shipping costs only once.
The shipping costs for foreign countries, please refer to the respective offer or send us an email to email@example.com.
The company Matthias Löchelt Versandhandel will deliver the ordered goods to the address given by the customer in the order. The delivery time is about 1 to 4 working days. The delivery usually takes place with the parcel services DHL or DPD.
If an ordered item is not available and a purchase contract has not yet been concluded, we reserve the right to offer you the remaining items of your order by mailing. You are not required to accept this offer. If you do not want to accept the offer please contact us, we will have the goods picked up again.
Please note that we reserve the right to substitute delivery to neighbors.
Responsible for data processing
Am Hagen 26
Tel .: +49 (0) 2985-3689961
Fax: +49 (0) 2985-3689962
Purpose of processing
Purpose A: Logging of website visits based on the IP address for evaluating the number of visitors and the pages visited
Purpose B: Log system events with the IP address for troubleshooting
Purpose C: name, first name, e-mail address, subject, message in the contact form for the purpose of contacting visitors
Purpose D: E-mail address, salutation, surname, first name for the purpose of sending out the newsletter on recipient's request, logging the application based on the IP address, to prevent registrations by third parties, and personal metrics for content and technical optimization (see below). Newsletter")
Purpose E: Evaluation of visits based on anonymized IP addresses by Google Analytics
Purpose F: Documentation of the calls by storing a server log file by Trusted Shops, which are e.g. contains the IP address, date and time of retrieval, amount of data transferred and the requesting provider (access data)
Purpose G: Collection of data and setting of cookies by GA audiences to create user profiles using pseudonyms to analyze user behavior when visiting the website
Purpose H: With the help of DoubleClick, it should be possible to act more specifically in the field of advertising and to run interactive advertising campaigns
Purpose I: Initiation and execution of a purchase contract
Purpose J: Title, first name, name, address, e-mail, password - and on request telephone - to create a customer account
Purpose K: Payment via Amazon Payment
Purpose L: Social media buttons (e.g., Facebook plugin) are used to link and share visited content by the visitor
Purpose M: Google Maps is for making maps available for easier locating and visualization of our location
Purpose N: Participation in the Affiliate Marketing Program Adcell with the website (advertising for advertisements in the partner network)
For the purpose of O: credit check on bill purchase via PayPal
Legal basis of processing
A, B, E, F, G, H, M and N are processed on the basis of legitimate interests in accordance with Article 6 (1) (f) EU GDPR.
The processing of purposes C, D, J, K, L and O takes place on the basis of the voluntary consent of the person concerned in accordance with Article 6 (1) (a) EU GDPR.
Purpose I is processed on the basis of the fulfillment of a contract in accordance with Art. 6 (1) (b) EU GDPR.
Authorized interests of the processor
Purpose A: The website is intended to attract new customers and to provide information to interested parties. In order to be able to measure the effectiveness of this site and to be able to optimize the site on the basis of this data, the data of purpose A are collected.
Purpose B: To ensure the technical availability of the page permanently, the system events are stored and evaluated. In order to be able to recognize and prevent deliberately caused events, all events are stored together with IP addresses.
For Purpose E: Reports let us see which parts of our site are performing well and which pages are particularly popular. This allows us to optimize our website accordingly and make it even more attractive for you.
Purpose F: The use of the Trusted Shops Seal of Approval offers customers the opportunity to identify audited shops whose use provides guaranteed protection against purchase price loss for non-delivery and non-reimbursement.
For Purpose G: This technology will allow you to see interesting advertisements and targeted product recommendations from us on other external sites within the Google Partners Network and keep an eye on your favorite products.
For Purpose H: We may incorporate third-party ads and advertisements based on users' visits to this website or other websites on the Internet, in order to give you access to your favorite products as easily as possible, based on Google's DoubleClick marketing service close.
Purpose M: In order to provide you with a map service and not have to operate an uneconomic website, we provide you with the free map of Google Maps.
Purpose N: To increase sales through our website, we participate in Adcell affiliate marketing program. With this we are able to advertise on different partner sites and at the same time offer our partners an advertising platform on our website.
Recipient of the data
Data will be provided to Google LLC, 1600 Amphitheater Parkway, Mountain View, CA, 94043, USA, for the purposes described E, G and H, to Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne for Purpose F as described and to Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland, Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07 Ireland, and Pinterest Inc., 651 Brannan Street, San Francisco, CA 94103, USA for the purpose described and to Firstlead GmbH, Rosenfelder Str. 15-16, 10315 Berlin for the described purpose N and only to the extent specified. If you use PayPal, your order information will be sent to PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg, Luxembourg for the purpose described. If you use Amazon Pay, your order information, including your address, will be transmitted to Amazon Payments Europe s.c.a., 5 Rue Plaetis - 2338 Luxembourg for the purpose described.
Access to the data by our processor for hosting - Profihost AG Expo Plaza 1 30539 Hannover - as well as our agency for the operation and development of this website - DIXENO GmbH Le-Mans-Wall 21a 33098 Paderborn - is still possible.
Duration of storage
Purpose A: 31 days
Purpose B: 31 days
Purpose C: 6 months
Purpose D: 6 months
Purpose E: 14 months
Purpose F: 7 days
Purpose G: unlimited
Purpose H: unlimited
Purpose I: unlimited
Purpose J: unlimited
Purpose K: unlimited
Purpose L: unlimited
Purpose M: unlimited
Purpose N: unlimited
Purpose O: unlimited
Rights of users
As the data subject you are entitled to the following protection rights free of charge:
a) You can revoke the voluntary consent at any time (right of revocation)
b) You can request an overview of all data stored by us at any time (right of access)
c) For data which are not subject to any statutory or contractual retention obligation, you can request deletion at any time free of charge (right to extinguishment)
d) You can limit your consent to data processing to specific areas at any time (restriction right)
e) Data processing that serves the public interest or legitimate interests of the processor, you can contradict at any time, if there are reasons out of your particular situation, out (right of objection)
f) You have the right to correct this data at any time for data stored incorrectly (right of rectification)
g) You have the right to receive personal data concerning you in a structured, common and machine-readable format or to have it transmitted to another location. (Right to data portability)
Each data subject has a right of objection to data processing in the event of reasons arising out of his particular situation, which serves to serve the public interest or legitimate interests of the processor.
right of appeal
Each data subject has the right of appeal to the data protection supervisory authority of his country or to the supervisory authority responsible for the operator of this site. The operator of this site is responsible for the following supervisory authority:
Country Commissioner for Data Protection and Freedom of Information
PO Box 20 04 44
Tel .: 0211 / 38424-0
Fax: 0211 / 38424-10
Google will use this information on our behalf to evaluate the use of our online offering by users, to compile reports on the activities within this online offering and to provide us with other services related to the use of this online offer and internet usage. In this case, pseudonymous usage profiles of the users can be created from the processed data.
We only use Google Analytics with activated IP anonymization. This means that the IP address of the users will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there.
The IP address submitted by the user's browser will not be merged with other data provided by Google. Users can prevent the storage of cookies by setting their browser software accordingly; Users may also prevent the collection by Google of the data generated by the cookie and related to their use of the online offer as well as the processing of such data by Google by downloading and installing the browser plug-in available under the following link: http: // tools.google.com/dlpage/gaoptout?hl=de.
For more information about Google's use of data, hiring and opt-out options, please visit Google's websites: https://www.google.com/intl/en/policies/privacy/partners ("Google's use of your data when you use websites or our partners' apps "), http://www.google.com/policies/technologies/ads (" Use of data for promotional purposes "), http://www.google.com/settings/ads (" Managing information provided by Google used to show you ads ") and http://www.google.com/ads/preferences (" Determine which ads Google shows you ").
Integration of the Trusted Shops Trustbadge
To display our Trusted Shops seal of approval and any collected reviews as well as to offer the Trusted Shops products for buyers after placing an order, the Trusted Shops Trust Badge is included on this website.
This serves to safeguard our legitimate interests, which predominate in the context of a weighing up of interests, in the optimal marketing of our offer. The Trustbadge and the services advertised are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne.
When the Trustbadge is called, the Web server automatically stores a so-called server log file, which can be used, for example. Your IP address, date and time of the retrieval, transferred amount of data and the requesting provider (access data) contains and documented the call. These access data will not be evaluated and automatically overwritten within seven days after the end of your page visit.
Further personal data are only transferred to Trusted Shops, as far as you decide after the conclusion of an order for the use of Trusted Shops products or have already registered for the use. In this case, the contractual agreement between you and Trusted Shops applies.
You can subscribe to a newsletter via the website. If you have subscribed to the Zoostore newsletter, your email address will be used for personal contact, invitation and information about new products, projects and events until you unsubscribe. When setting up the application, we use a confirmation process. We will send you the newsletter by e-mail only after confirmation of the registration. There is no transfer of your data to third parties. Excluded are those partner companies that are responsible for the technical handling of the sending of e-mails on your search request. In these cases, the scope of the transmitted data is limited to the extent required. In order to prevent a login by third parties in your name, we are legally obliged to save the IP address and the time of your newsletter confirmation. In order to be able to continuously optimize contents and technical implementations, personal key figures are collected. These include email delivery, tagging as spam, timed opening and clicking rates per recipient, and unsubscribing. The analyzes of clicked links (clickmap), country of origin, used terminals and e-mail clients are done anonymously. If you end your registration and no longer wish to receive a newsletter, you can object to the further sending at any time with effect for the future. A message to the mentioned contact data is sufficient. In addition, you will find on our website in the "Newsletter" section a logout button.
Web analytics with GA audiences
By using our web pages, you agree to the processing of the data collected about you by Google and the manner described above, the data processing and the stated purpose. You can prevent the storage of cookies by a corresponding setting of your browser software; However, we would like to point out that in this case you may not be able to use all the functions of our web pages in full. You may also prevent the collection by Google of the data generated by the cookies and related to your use of the Website and the processing of such data by Google by using the following https://www.google.com/settings/ads/ onweb / download and install the browser plug-in available under DoubleClick Deactivation Extension. Alternatively, you can disable the DoubleClick cookies with this opt-out.
Facebook social plugins
Our online offering uses social plugins ("plugins") from the social network facebook.com operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland ("Facebook"). The plugins are recognizable by one of the Facebook logos (white "f" on blue tile, the terms "Like", "Like" or a "thumbs up" sign) or are marked with the addition "Facebook Social Plugin". The list and appearance of Facebook Social Plugins can be viewed here: https://developers.facebook.com/docs/plugins/.
When a user invokes a feature of this online offering that includes such a plugin, their device establishes a direct connection to the Facebook servers. The content of the plugin is transmitted by Facebook directly to the device of the user and incorporated by him into the online offer. In the process, user profiles can be created from the processed data. We therefore have no influence on the amount of data that Facebook collects with the help of this plugin and therefore inform the users according to our knowledge.
By integrating the plugins, Facebook receives the information that a user has accessed the corresponding page of the online offer. If the user is logged in to Facebook, Facebook can assign the visit to his Facebook account. If users interact with the plugins, for example, press the Like button or leave a comment, the information is transmitted from your device directly to Facebook and stored there. If a user is not a member of Facebook, there is still the possibility that Facebook will find out and save their IP address. According to Facebook, only an anonymous IP address is stored in Germany.
If a user is a Facebook member and does not want Facebook to collect data about him via this online offer and link it to his member data stored on Facebook, he must log out of Facebook and delete his cookies before using our online offer. Other settings and inconsistencies regarding the use of data for advertising purposes are possible within the Facebook profile settings: https://www.facebook.com/settings?tab=ads or via the US-American site http://www.aboutads.info / choices / or the EU page http://www.youronlinechoices.com/. The settings are platform independent, i. they are adopted for all devices, such as desktop computers or mobile devices.
Our website uses social plugins ("plugins") from the Google+ social network operated by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). The plugins are z. B. on buttons with the sign "+1" on white or colored background recognizable. An overview of the Google Plugins and their appearance can be found here: https://developers.google.com/+/plugins If you visit a page of our website that contains such a plugin, your browser connects directly to the servers of Google. The content of the plugin is transmitted by Google directly to your browser and integrated into the site. The integration gives Google the information that your browser has accessed the corresponding page of our website, even if you do not have a profile on Google+ or are currently logged in to Google+. This information (including your IP address) is transmitted from your browser directly to a Google server in the United States and stored there.
If you're logged in to Google+, Google can instantly associate your visit to our website with your Google+ profile. If you interact with the plugins, for example by pressing the "+1" button, the corresponding information is also transmitted directly to a Google server and stored there. The information will also be published on Google+ and displayed there to your contacts.
On our website so-called social plugins ("plugins") of the microblogging service Twitter are used, which is operated by the Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07. The plugins are marked with a Twitter logo, for example in the form of a blue "Twitter bird". An overview of the Twitter plugins and their appearance can be found here: https://about.twitter.com/en_us/company/brand-resources.html If you visit a page of our website that contains such a plugin, your browser sets one Direct connection to the servers from Twitter. The content of the plugin is transmitted by Twitter directly to your browser and integrated into the page. By integrating Twitter receives the information that your browser has accessed the appropriate page of our website, even if you do not have a profile on Twitter or just not logged in to Twitter. This information (including your IP address) is sent from your browser directly to a Twitter server in the United States and stored there.
Our website uses so-called social plugins ("plugins") from the Pinterest social network operated by Pinterest Inc., 808 Brannan Street, San Francisco, CA 94103, USA ("Pinterest"). The plugins are z. B. on buttons with the character "pint it" on white or red background recognizable. An overview of the Pinterest plugins and their appearance can be found here: https://developers.pinterest.com/docs/getting-started/introduction/ If you visit a page of our website that contains such a plugin, your browser provides a direct Connect to the servers of Pinterest. The content of the plugin is transmitted by Pinterest directly to your browser and integrated into the page. By integrating Pinterest receives the information that your browser has accessed the corresponding page of our website, even if you do not have a profile at Pinterest or are currently not logged in to Pinterest. This information (including your IP address) will be transmitted by your browser directly to a Pinterest server in the USA and stored there.
If you are logged in to Pinterest, Pinterest can immediately assign your visit to our website to your Pinterest profile. If you interact with the plugins, for example by pressing the "pin it" button, the corresponding information is also transmitted directly to a Pinterest server and stored there. The information will also be published on Pinterest and displayed there to your contacts.
For more information about Amazon Payment, visit: https://pay.amazon.com/help/201751600.
Firstlead GmbH / ADCELL
At https://www.adcell.de/datenschutz we give the possibility to refuse the tracking by ADCELL.
Use and use of PayPal
PayPal is an online payment service provider. Payments are made through so-called PayPal accounts, which are virtual private or business accounts. In addition, PayPal has the ability to process virtual payments through credit cards if a user does not have a PayPal account. A PayPal account is managed via an email address, which is why there is no classic account number. PayPal makes it possible to initiate online payments to third parties or to receive payments. PayPal also takes on trustee functions and offers buyer protection services.
The European operating company of PayPal is PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg, Luxembourg.
If the data subject selects "PayPal" as a payment option during the order process in our online shop, data of the data subject will be automatically transmitted to PayPal. By selecting this payment option, the data subject consents to the transfer of personal data required for payment processing.
The personal data transmitted to PayPal are usually first name, last name, address, e-mail address, IP address, telephone number, mobile phone number or other data required for payment processing. For the execution of the purchase contract, also such personal data are necessary, which are in connection with the respective order.
The purpose of the transmission of the data is payment processing and fraud prevention. The controller will provide PayPal with personally identifiable information, in particular if there is a legitimate interest in the transfer. The personal data exchanged between PayPal and the controller may be transferred by PayPal to credit reporting agencies. This transmission aims at the identity and credit check.
PayPal may disclose personal information to affiliates and service providers or subcontractors, to the extent necessary to fulfill its contractual obligations or to process the data on behalf of.
The data subject has the option to revoke the consent to the handling of personal data against PayPal at any time. A revocation has no effect on personal data which must be processed, used or transmitted for (contractual) payment processing.
To display the collected reviews as well as social media feedback, the Trustami Trust Seal is included on this website. This serves to implement our legitimate interests in optimal marketing of our offer on our own website. When the trustami trust seal is called, the web server automatically stores data (access data) in the form of a server log file, which can be stored, for example. Date and time of retrieval, your IP address in abbreviated form and the requesting provider contains. These access data will not be evaluated and automatically overwritten within seven days after the end of your page visit. The Trustami trustmark and the services advertised are an offer of Trustami GmbH, Friedrich-Wilhelm Str.68, 12103 Berlin.
We endeavor to store your personal data by taking all technical and organizational possibilities so that they are not accessible to third parties. When communicating by e-mail, complete data security can not be guaranteed, so we recommend that you send confidential information by post.
The employees and the service companies commissioned by us are obliged to maintain confidentiality and to comply with the provisions of the Federal Data Protection Act and other professional data protection regulations.
9. Electrical and Electronic Equipment Act (ElektroG)
The electrical appliances of the brands PETGARD, All for Paws, Pawise and M-PETS sold by us are registered under the WEEE-Reg.Nr. DE 76636236
10. Retention of title
Until full payment, the goods remain the property of Matthias Löchelt Versandhandel.
The payment of the goods can be made in advance by bank transfer, PayPal or Sofortüberweisung.
Matthias Löchelt Versandhandel reserves the right to accept only certain payment methods in individual cases. Payment by sending cash or checks is not possible. We exclude liability for any losses.
12. Operator of the webshop
Matthias Löchelt Versandhandel
Am Hagen 26
Telephone: +49 (0)2985-3689961
Fax: +49 (0)2985-3689962
VAT identification number: DE 813 214 373